Subscription · Per covered site
Know about network problems before your staff call
We monitor the firewall, switches, wireless access points and internet connection at each covered site, keep firmware current, back up configurations and deal with your internet provider when the link drops. Priced per site per month.
Proposed price
$99.00per site / month
- SKU
- PC-NETWORK-SITE-006
- Billing
- Monthly
Proposed pricing pending approval. Your final price is confirmed in a written quotation.
Estimate with the calculatorAt a glance
- Product ID / SKU
- network-monitoring / PC-NETWORK-SITE-006
- Pricing basis
- Proposed CAD 99 per covered site per month, before tax; confirmed in a written quotation and pending business approval
- Billing frequency
- Monthly, based on the number of covered sites
- Delivery method
- Remote monitoring and management; on-site attendance quoted or included only where written into the scope
- Purchase mode
- Subscription checkout once price and terms are approved, after equipment at each site is confirmed
- Eligibility
- Business-grade, manageable network equipment; a standard site has one firewall, up to four switches and ten access points
- Not included
- Hardware, cabling, ISP fees and after-hours response
What network monitoring covers
When an office network fails, the first sign is usually a room full of people unable to work and a phone call asking whether the internet is down. Network Monitoring is designed to change that. Monitoring tools check each covered device and the internet connection continuously, and our team is alerted to outages and warning signs, such as a failing access point or a link dropping packets, during business hours.
Beyond alerts, the subscription covers the routine care networks rarely receive: firmware updates on a planned schedule, configuration backups so a failed firewall can be replaced quickly, and a single point of contact with your internet provider. Each site is priced separately, which keeps costs aligned with the number of offices you operate.
Delivered for each covered site
Availability monitoring
Up and down status and performance indicators for the firewall, switches, access points and internet link.
Firmware management
Firmware and security updates applied during agreed maintenance windows after compatibility checks.
Configuration backups
Regular backups of device configurations, kept off the device so replacements can be restored faster.
ISP coordination and reporting
Fault reports raised with your internet provider, plus a monthly summary of outages and device health.
What a covered site includes
Included
- Monitoring of one firewall, up to about four switches and ten access points at the site
- Monitoring of the primary internet link and any backup link
- Business-hours alert response and remote troubleshooting
- Planned firmware updates and configuration backups
- Minor configuration changes such as new Wi-Fi passwords or port assignments
- Liaison with the site’s internet service provider
Excluded
- Network hardware purchases or replacements
- Cabling, rack and physical installation work
- Internet service provider charges
- After-hours or weekend alert response unless written into the quotation
- Network redesigns and new site build-outs, which are quoted as projects
- Consumer-grade equipment that cannot be monitored remotely
Prerequisites
- Business-grade, remotely manageable firewall, switches and access points
- Administrative credentials for each device stored in a managed vault
- A small monitoring agent or collector on an always-on device at the site
- Internet provider account details and authority to raise faults on your behalf
- A current network diagram, or a Network Health Assessment to create one
What counts as a site
One site
A physical location with its own internet connection and network equipment, such as an office, clinic, shop or warehouse.
Larger sites
Locations with more equipment than the standard site are quoted at a higher rate or as multiple sites.
Home workers
Home offices are not counted as sites; remote staff are supported through Managed IT Support.
Configuration and pricing basis
Choose the number of covered sites. At the proposed CAD 99 per site per month, two offices would be estimated at CAD 198 per month before tax. This figure is a proposal pending business approval and is confirmed in a written quotation.
Network Monitoring is a component of the Business and Advanced managed IT packages, where it is priced per office at the same rate. In the main pricing calculator it is added automatically when you enter your number of offices.
Onboarding a site
Equipment check
We confirm each device is manageable and record models and firmware.
Collector installation
A monitoring collector is installed and devices are added.
Baseline
We take configuration backups and agree maintenance windows.
Live monitoring
Alerts route to our help desk and monthly reporting starts.
Terms
Price and service terms are drafts pending business and legal approval and are shown in full before checkout. Monitoring does not prevent outages caused by your internet provider or power loss. Alert response occurs during the business hours set in your quotation. Taxes are calculated at checkout.
Frequently asked questions
Can you fix an internet outage?
We diagnose whether the fault is in your equipment or the provider’s, fix what is ours to fix and raise a fault with your provider. Repairs to their network are their responsibility.
Do you replace failed hardware?
Hardware is purchased separately. Configuration backups mean a replacement can be set up much faster once it arrives.
Our equipment is consumer-grade. Can it be monitored?
Often only partially. A Network Health Assessment will tell you what can be monitored and what we recommend replacing.
Is a storage unit or small branch a site?
Any location with its own internet connection and network equipment counts as a site. Very small locations can be discussed in your quotation.
Add your offices to a monitoring plan
Enter your number of offices in the pricing calculator for a proposed estimate, then confirm equipment in a written quotation.