Proactive Monitoring · Canada
Service group: Managed ITSpot failing disks, full drives and missed backups before they stop work
Monitoring agents and network checks watch the health of your servers, computers, network equipment and backups. Alerts are reviewed during agreed hours and turned into tickets, so many problems are handled before a user ever reports them.
At a glance
- Service
- Health and availability monitoring of covered systems, with alert review and ticketing
- What is watched
- Servers, workstations, network devices, internet connectivity and backup jobs listed in your scope
- Alert handling
- Alerts reviewed and acted on during agreed coverage hours; no around-the-clock watch unless written into the proposal
- Not included by default
- Security threat hunting, incident response and configuration changes beyond the remediation scope
- Best suited to
- Organizations of roughly 5 to 200 employees with servers, offices or backups that the business depends on
- Pricing basis
- Per device or per site, usually within a support plan; confirmed in a written quotation
- How to start
- Book a consultation or start with a Network Health Assessment
What proactive monitoring does
Monitoring is about noticing. Small software agents on your computers and servers, together with checks against your network equipment and internet connection, report health signals such as disk space, failing drive indicators, services that have stopped, devices that have gone offline, certificates about to expire and backup jobs that did not complete. Thresholds decide which signals become alerts, and alerts become tickets for a technician to investigate.
Monitoring is often confused with device management. Monitoring observes and alerts; device management enforces configuration, deploys updates and controls what a device is allowed to do. The two work best together, but they are scoped separately. Monitoring is also not a security operations service: it watches the health and availability of systems, while threat detection belongs to our managed cybersecurity and endpoint detection services.
Problems monitoring catches early
Silent backup failures
The backup stopped weeks ago because a password changed or storage filled up, and nobody knew until a file needed restoring.
Servers that fill up and stop
A file server or database drive runs out of space overnight and the line-of-business application fails at 9 a.m.
Hardware failing slowly
Drive health warnings, overheating or a degraded RAID array go unnoticed until the device fails outright.
Outages discovered by customers
The office internet or a key site goes down and the first report comes from a customer or a frustrated employee.
Monitoring capabilities
Server and workstation health
Disk space, drive health, memory, CPU, critical services and pending reboots tracked on covered devices.
Network and internet availability
Firewalls, switches, access points and internet links checked for availability, with alerts when they drop.
Backup job monitoring
Success, failure and missed-schedule alerts for server, workstation and Microsoft 365 backups listed in scope.
Tuned alert thresholds
Thresholds adjusted to your environment so alerts mean something and noise does not bury real problems.
Ticketed remediation
Alerts that need action become tickets; routine fixes such as clearing temporary files or restarting a stopped service follow agreed rules.
Health reporting
Periodic reports on alert trends, recurring failures and devices approaching end of life.
Monitoring scope
Covered devices, checks and alert hours are listed in your proposal.
Typically included
- Monitoring agents on covered servers and workstations
- Availability checks for covered network devices and internet links
- Backup job status monitoring for systems listed in scope
- Alert review and ticketing during agreed coverage hours
- Routine remediation under agreed rules
- Periodic health and alert trend reports
Requires separate scope or quotation
- Around-the-clock alert response unless written into your plan
- Security event monitoring, threat hunting and incident response
- Hardware replacement and parts
- Monitoring of systems not listed in the scope, such as cloud workloads you host elsewhere
- Application performance tuning for line-of-business software
What we monitor and with what
Tools are confirmed during onboarding and chosen to fit your environment.
- Remote monitoring and management (RMM) agents for Windows and macOS
- Windows Server roles, services and event logs
- Hypervisors and storage health on small on-premises servers
- SNMP and availability checks for firewalls, switches and access points
- Internet connection and VPN tunnel availability
- Backup platforms for servers, endpoints and Microsoft 365
- Uninterruptible power supply status where supported
Who benefits most from monitoring
Businesses with on-premises servers
Offices running a file server, accounting database or practice management server that the whole team depends on.
Multi-site organizations
Companies with several offices, clinics or shops where an outage at one site may go unnoticed at head office.
Anyone relying on backups
Organizations that need evidence, not assumptions, that their backups are completing.
What monitoring changes
- Many problems are fixed before users notice them
- Backup failures are seen within the agreed alert window, not months later
- Hardware replacements can be planned instead of rushed
- Outages at remote sites are detected without waiting for a call
- Recurring issues show up in trend reports
- Technicians start troubleshooting with history already in hand
How monitoring is set up
Inventory
We list the servers, devices, network equipment and backups that matter most to your operations.
Define alerts and hours
We agree what should alert, who is notified, alert review hours and what routine fixes we may make.
Deploy agents and checks
Monitoring agents and network checks are installed and verified on each covered system.
Tune
During the first weeks we adjust thresholds to remove noise and make sure real issues stand out.
Respond and report
Alerts become tickets during agreed hours, and periodic reports summarize trends and recommendations.
Ways to buy monitoring
Monitoring is sold per device or per site. Pricing is confirmed in a written quotation.
Network Monitoring
Per-site monitoring of network devices and internet availability for each covered location.
Backup Monitoring
Per-device monitoring of backup job status, with alerts and ticketing for failures.
Managed IT Business package
Monitoring bundled with help desk, Microsoft 365 administration and endpoint security.
Frequently asked questions
Does monitoring mean someone is watching around the clock?
No. Alerts are reviewed and acted on during the coverage hours agreed in your scope. Extended alert handling is only available when written into the proposal.
What is the difference between monitoring and device management?
Monitoring observes health and raises alerts. Device management enforces settings, deploys updates and controls what devices can do. The two complement each other.
Is monitoring the same as security monitoring?
No. This service watches system health and availability. Detecting and responding to security threats is part of our cybersecurity and endpoint detection services.
Will monitoring slow down our computers?
Monitoring agents are lightweight and designed to run in the background. Any performance concern is investigated during the tuning period.
How is monitoring priced?
Per covered device or per site, usually as part of a support plan. The calculator shows proposed figures and your written quotation confirms the final price.
Related services
Products and packages
Industries we support
Service areas
Find out what is quietly failing in your environment
Book a consultation to decide what should be monitored and how alerts should be handled. You will receive a written scope first.