Knowledge base
Quick answers to everyday IT questions
Short, task-focused answers your staff can use without waiting for help, and that managers can share when introducing new tools or policies.
At a glance
- Format
- Short how-to answers, usually a few minutes to read
- Audience
- Everyday staff and the managers who support them
- Not a substitute for
- Contacting support when something is urgent or affects several people
Articles and guides
- Choosing an MSP in VancouverLearn more
- Managed IT Pricing in CanadaLearn more
- Microsoft 365 Security ChecklistLearn more
- Microsoft Intune for Small BusinessesLearn more
- How Endpoint Security WorksLearn more
- Business Backup Best PracticesLearn more
- Outsourced IT vs Internal ITLearn more
- IT Support for Construction CompaniesLearn more
- IT Security for Accounting FirmsLearn more
- Microsoft 365 Administration Best PracticesLearn more
- Planning IT Support in CalgaryLearn more
- Selecting an MSP in British ColumbiaLearn more
- What Is Managed IT?Learn more
- Cybersecurity Essentials for Canadian SMEsLearn more
- IT Disaster Recovery PlanningLearn more
- How to Reduce IT DowntimeLearn more
- Small Business Network SecurityLearn more
- Signs Your Business Needs Managed ITLearn more
Topic areas
Getting help
How to write a support request that gets resolved faster, what details to include and when to phone instead of email.
Accounts and sign-in
Setting up multifactor authentication, what to do if you lose your phone, and why you should never share a code.
Email and phishing
Spotting suspicious messages, reporting them, and what to do if you have already clicked a link.
Devices
Why updates matter, restarting regularly, keeping company data off personal devices and reporting a lost or stolen laptop.
Files and collaboration
Saving to OneDrive or SharePoint instead of the desktop, sharing files safely, and recovering a deleted file.
One rule above all
No legitimate IT provider, including Podium Catchers, will ask for your password or multifactor code. If anyone does, do not provide it and report the request.
For Podium Catchers customers
Customers may also receive organization-specific instructions during onboarding, such as how to reach our help desk and which policies apply to your devices. Where those instructions differ from general knowledge base answers, follow the ones provided for your organization.
Managers introducing a new policy, such as mandatory multifactor authentication or a move from desktop folders to OneDrive, can link staff to the relevant answer instead of writing their own instructions from scratch.
Can't find the answer?
Existing customers can contact support through their usual channels. Everyone else is welcome to get in touch.