Infrastructure · Canada
Service group: Managed ITIT infrastructure management for the whole environment, not one box at a time
Servers, network equipment, internet circuits, cloud services, backups and the dependencies between them, managed by one team that keeps an accurate map of how your office actually runs.
At a glance
- Service
- Recurring management of the shared technology foundation of a business: servers, network, connectivity, identity services, backups and hosted workloads
- Best suited to
- Canadian organizations of roughly 5 to 200 employees with at least one office, a mix of on-premises and cloud systems, and no dedicated infrastructure engineer
- Core inclusions
- Environment inventory and diagrams, monitoring of in-scope devices, patching and firmware cycles, backup oversight, capacity reviews and vendor coordination (as scoped)
- Not included by default
- Hardware and licence purchases, office build-outs, cabling, large migrations and after-hours change windows unless written into the proposal
- Pricing basis
- Per site and per managed device or server, confirmed in a written quotation after discovery; published figures are proposals pending approval
- Regions
- Remote management across Canada; on-site availability in Metro Vancouver, the Fraser Valley and Calgary confirmed per address
- How to start
- Book a consultation or begin with an IT Infrastructure Health Check, then review a written scope before onboarding
What infrastructure management covers
Infrastructure is everything your staff rely on but rarely see: the internet circuit and firewall at the edge, the switches and wireless access points in the ceiling, the server or NAS in the back room, the domain and DNS records that point email to the right place, the Microsoft 365 tenant that holds identities, and the backups that are supposed to bring it all back. Infrastructure management treats those parts as one system with dependencies, rather than as separate vendor relationships.
Our role is to know what you have, keep it maintained, watch it for trouble, and tell you plainly what needs to change before it fails. That starts with an inventory and network diagram, continues with scheduled patching and firmware cycles, and is reviewed against your business plans so that a new hire wave, a second office or an expiring warranty does not come as a surprise.
This page describes the umbrella service. Where you need depth in one area, it is delivered through our dedicated server administration, Windows Server, network management, firewall and network monitoring services, all coordinated under the same scope.
Infrastructure problems we are usually called in to fix
These issues tend to build quietly over years until one outage exposes all of them at once.
No one has the full picture
The firewall was installed by one contractor, the server by another, and the domain registrar login belongs to a former employee. When something breaks, the first hour is spent working out who to call.
Equipment ageing out of support
Switches, servers and firewalls past vendor end-of-life stop receiving security updates, yet keep running until the day they don’t, often with no budget set aside for replacement.
Hidden single points of failure
One unmanaged switch, one internet connection or one aging disk array carries the entire office. Nobody planned for it because nobody mapped it.
Cloud and on-premises drift apart
Some files live on a server, some in SharePoint, some on personal OneDrive accounts. Permissions, backups and retention differ in each place without anyone deciding they should.
Key capabilities
Environment discovery and mapping
An inventory of servers, network devices, circuits, domains, cloud subscriptions and warranties, with logical and physical network diagrams kept current as changes are made.
Coordinated maintenance
Operating system patches, firmware updates and configuration backups for in-scope servers, firewalls, switches and access points, scheduled to avoid disrupting work.
Monitoring and alerting
Health checks for device availability, disk space, service status and backup completion, with alerts routed to our team during covered hours.
Capacity and performance reviews
Periodic review of storage growth, bandwidth use, wireless coverage and server load so upgrades are planned rather than triggered by a slowdown.
Hybrid identity and file services
Management of how on-premises Active Directory, Microsoft Entra ID, file shares and SharePoint fit together, including the plan for what moves where.
Vendor and circuit coordination
We open tickets with internet providers, hardware manufacturers and software vendors on your behalf, and keep the account numbers and contracts on file.
Typical scope boundaries
Your proposal lists every device, site and service in scope. This is a common starting point.
Typically included
- Inventory, diagrams and documentation of the in-scope environment
- Patch and firmware management for listed servers and network devices
- Availability and health monitoring with alert triage during covered hours
- Backup job oversight and scheduled restore tests for listed systems
- DNS, domain and certificate renewal tracking
- Quarterly infrastructure review with a prioritized risk and replacement list
- Coordination with internet, hardware and hosting vendors
Requires separate scope or quotation
- Purchase of hardware, software or licences
- Structured cabling, rack installation and office build-out work
- Server replacements, data centre moves and large migrations as projects
- Enterprise cloud landing zones and complex multi-cloud architecture (referred to CloudArchitects.expert)
- After-hours maintenance windows unless written into the plan
Technologies commonly in scope
We confirm makes, models and versions during discovery and flag anything we cannot support.
- Windows Server with Active Directory, DNS, DHCP and file services
- Hyper-V and VMware vSphere hosts in small clusters or single-host setups
- Synology and QNAP NAS appliances used for file storage or backup targets
- Business firewalls such as Fortinet FortiGate, SonicWall, WatchGuard and Meraki MX
- Managed switches and access points from vendors including Ubiquiti UniFi, Aruba and Cisco Meraki
- Microsoft 365 and Entra ID, including hybrid identity synchronization
- Azure virtual machines and storage used by small businesses
- Image-based and cloud backup platforms for servers and Microsoft 365
Who this service fits
Offices with a server room or closet
Businesses running file servers, line-of-business databases or phone systems on premises alongside Microsoft 365.
Multi-site organizations
Companies with two or more offices, yards or clinics that need consistent network design, VPN links and shared documentation across sites.
Firms planning a change
Organizations preparing for growth, an office move or a cloud shift that need their current infrastructure understood before money is spent.
What changes for your business
- One accountable team for how servers, network and cloud services work together
- A current diagram and inventory you own, not a contractor’s memory
- Replacement and renewal dates visible a year or more ahead
- Fewer outages caused by missed patches, full disks or expired certificates
- Clear prioritization of risks so budget goes to what matters first
- Faster recovery because dependencies are documented before an incident
How we take over infrastructure
Consultation
We discuss your sites, critical systems, recent outages and any upcoming changes such as moves or hiring.
Discovery
We scan and inventory the environment, collect credentials into a managed vault, and document what we find, including unknowns.
Written scope and risk list
You receive a proposal listing in-scope devices and services, exclusions, pricing, and the urgent issues we recommend fixing first.
Onboarding and stabilization
Monitoring agents and configuration backups are put in place, overdue patches are scheduled, and critical gaps are closed.
Operate, review and plan
Routine maintenance runs on schedule, and quarterly reviews update the lifecycle plan and infrastructure roadmap.
Ways to engage
Each option is confirmed by a written quotation before work or billing begins.
IT Infrastructure Health Check
A fixed-scope assessment that documents your current environment and produces a prioritized findings report.
Infrastructure within a Managed IT package
Server, network and backup oversight bundled with help desk and Microsoft 365 administration in the Business or Advanced packages.
One-Month Architecture and Review Package
A deeper engagement for organizations that want a target design and phased plan before committing to changes.
Frequently asked questions
How is infrastructure management different from managed IT?
Managed IT centres on users: help desk, devices and Microsoft 365. Infrastructure management focuses on the shared foundation behind them, such as servers, network, connectivity and backups. The two can be combined under one plan, and the proposal shows which components are included.
Do we have to replace our existing equipment?
No. We start by managing what you have. If equipment is past vendor support or is a clear risk, we explain why and give you options and timing, but replacement is your decision and is quoted separately.
Can you manage equipment another provider installed?
Usually, yes, provided we can obtain administrative access and the equipment is still supported by its manufacturer. Discovery identifies anything that needs a reset, licence renewal or replacement before we can take responsibility.
Do you handle cloud infrastructure?
We manage the Microsoft 365 tenant and modest Azure workloads typical of small businesses. Enterprise landing zones, complex migrations and multi-cloud governance are referred to our sister brand CloudArchitects.expert.
Who owns the documentation?
You do. Diagrams, inventories, configuration backups and administrative credentials belong to your organization and are handed over if the engagement ends.
Related services
Products and packages
Industries we support
Service areas
Further reading
Get a clear map of your infrastructure
Book a consultation or start with an IT Infrastructure Health Check. You will receive written findings and a scope before any recurring commitment.