Subscription · Per covered user
Day-to-day IT support, priced per person you employ
Managed IT Support is the core recurring service: a help desk for your staff, maintenance of the computers they use, account changes, documentation and quarterly reviews. You pay a proposed monthly fee for each covered user, adjusted as your team changes.
Proposed price
$45.00per user / month
- SKU
- PC-MSP-USER-001
- Billing
- Monthly
Proposed pricing pending approval. Your final price is confirmed in a written quotation.
Estimate with the calculatorAt a glance
- Product ID / SKU
- managed-it-support / PC-MSP-USER-001
- Pricing basis
- Proposed CAD 45 per covered user per month, before tax; confirmed in a written quotation and pending business approval
- Billing frequency
- Monthly, based on the number of covered users
- Delivery method
- Remote help desk during agreed business hours, with on-site visits where your address and scope allow
- Purchase mode
- Subscription checkout once price and terms are approved, after a written scope confirms users and devices
- Eligibility
- Canadian organizations of roughly 5 to 200 employees; proposed minimum of 5 covered users
- Excluded by default
- Hardware, licences, projects, after-hours work and line-of-business application support
What Managed IT Support provides
Managed IT Support gives your staff one place to go when technology gets in the way of work, and gives you one provider responsible for keeping the basics maintained. It covers the requests that fill a typical week in a small business: a laptop that will not connect, a new hire who needs an account, a printer that stopped scanning to email, an update that needs scheduling.
Pricing follows people rather than tickets. Each covered user is a named employee or contractor who can request support, together with the work computers and phone listed for them in your scope. That keeps the monthly cost predictable and removes any reason to hesitate before asking for help. Microsoft 365 administration, endpoint security, backup monitoring and network monitoring are separate components you can add, or buy together as a managed IT package.
Included every month
Help desk
Requests by email, phone or portal during agreed business hours, logged as tickets with the symptom, impact and resolution.
Device maintenance
Operating system and application updates on a schedule for each covered user’s listed computers, with inventory and health checks.
Joiners and leavers
Account creation and removal, device setup and return, and access changes handled from a consistent checklist.
Documentation and reviews
A maintained record of your environment and vendors, plus a quarterly review of tickets, risks and upcoming needs.
What a covered user includes
The written scope lists exact users and devices. These are the typical boundaries.
Covered
- Support for the named user and their listed work computers and one mobile device
- Remote troubleshooting of Windows and macOS, printers and common business applications
- Patch and update management on covered computers
- Coordination with your internet, phone and software vendors on the user’s behalf
- Onboarding and offboarding of covered users
- Quarterly service review with the business owner or manager
Not covered by the per-user fee
- Hardware, software and Microsoft licence purchases
- Projects such as office moves, server replacements or migrations
- After-hours, weekend or holiday work unless written into the quotation
- In-depth support of line-of-business applications beyond vendor coordination
- Servers, network equipment and backup systems, which are scoped as separate components
- Personal devices and home networks
Prerequisites
- A written scope listing covered users, devices, business hours and escalation contacts
- Completion of the IT Onboarding Package or an equivalent documented handover
- Administrative credentials transferred securely to a managed vault
- Installation of the remote management agent on every covered computer
- Covered computers running an operating system version still supported by its manufacturer
Eligibility and minimums
Team size
Designed for organizations of roughly 5 to 200 employees. The proposed minimum is 5 covered users per organization.
Who counts as a user
Each person who can request support counts once, whether full-time, part-time or a regular contractor. Shared front-desk computers are listed as devices in the scope.
Location
Remote support across Canada. On-site visits in Metro Vancouver, the Fraser Valley and Calgary are confirmed for each address in your scope.
Configuring your subscription
The only quantity is the number of covered users. At a proposed CAD 45 per user per month, a 20-person team would be estimated at CAD 900 per month before tax. This is a proposal pending business approval; your written quotation confirms the price after discovery.
When people join or leave, the user count is adjusted and the next monthly invoice reflects the change. Coverage hours, response targets and any on-site allowance are written into the quotation rather than selected at checkout. To add Microsoft 365 administration, endpoint security or monitoring, use the pricing calculator or choose a package.
Getting started
Scope
We confirm users, devices, hours and the systems you rely on, and issue a written quotation.
Onboarding
Through the IT Onboarding Package we document the environment, deploy management agents and collect credentials.
Go-live
Staff receive instructions for requesting help and the subscription billing starts.
First quarterly review
After about three months we review tickets and risks and adjust the scope where needed.
Subscription terms
Pricing and service terms are drafts pending business and legal approval and will be presented in full before checkout. Term length, notice period, response targets and coverage hours are set in your written quotation. Taxes are calculated at checkout. Documentation and credentials remain your property and are handed over if the service ends.
Frequently asked questions
Is there a limit on how many requests we can make?
The per-user fee is designed for normal day-to-day requests within the scope. Work that is really a project, such as replacing a server, is quoted separately.
Does the price include Microsoft 365 licences?
No. Licences are purchased separately. Microsoft 365 Administration is an optional component for managing them.
Can we add users mid-month?
Yes. New users are supported from the day they are onboarded and reflected in the next monthly invoice.
What if we only need support for a few people?
The proposed minimum is 5 covered users. Smaller teams can discuss a scoped arrangement during a consultation.
Estimate your monthly support cost
Enter your team size in the calculator for a proposed estimate, then book a consultation to confirm scope and receive a written quotation.